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Frequently Asked Questions

What payment methods are accepted ?

Can I cancel a purchase after payment ?

How long does it take to process the order ?

How long will it take to receive a shipment ?

What shipping carriers do you use ?

How much will my shipment cost ?

Where can I find my Order number and Tracking number ? 

Why isn't my tracking number working/showing any information ?

My tracking says "DELIVERED," but I haven't received anything ?

What do I do if my order arrives and something is wrong ?

What if my order arrives damaged ?

Can I return my product ?

Why haven't I received my confirmation email ? 

How do I use a coupon code ?

Business ID: 202116667H
US Warehouse: 156 S Main St, Lumberton, TX 77657, USA
SG Business office: 3 Coleman Street #03-24, Peninsula Shopping Complex, 179804, Singapore
Creative Address: 101 Nguyen Chi Thanh Street, Hai Chau District, Da Nang, Viet Nam
Email: support@crosfil.com - Email reply within 24h
Help Center
Customer Service:
Email: support@crosfil.com - Email reply within 24h
Service Hours:
Mon - Fri : 9 AM - 6 PM GMT -5
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