Frequently Asked Questions

What payment methods are accepted ?

We accept payment through Paypal and Credit Card.

Can I cancel a purchase after payment ?

As we do our best to get your orders out to you as soon as we can, occasionally, an order will be processed before the team has a chance to change it. We just only accept cancel the order in 2 hours after you ordered.

How long does it take to process the order ?

It usually takes 7-14 business days. Order verification, quality check, and packaging. Each item on our site has an estimated processing time based on the specific characteristics of the product.

How long will it take to receive a shipment ?

This refers to the time it takes for items to ship from our warehouse to the destination. It usually takes 14-21 business days. However, factors such as delayed logistics, weather, or customs clearance may have an impact on the delivery time.

What shipping carriers do you use ?

Our warehouses are located throughout the United States, and we use multiple shipping services from a large network of carrier companies. Shipping times are given per item and are always best estimates.

Depending on where you are, we ship differently. It could be USPS, UPS, DHL, or FedEx. Generally, it takes 14 to 21 business days to arrive. Please note that we do not guarantee exact shipping times.

How much will my shipment cost ?

It's depend on type of product and your location, the cost may be change. You can see it detail at  Shipping policy page https://crosfil.com/pages/shipping-policy

Where can I find my Order number and Tracking number ? 

Your order number is sent to you in the Order Confirmation Email after your order is placed successfully.

Please be sure to check your spam mailbox to see if your email filters have identified the email from our store as spam.

Why isn't my tracking number working/showing any information ?

If your tracking number doesn't work or has errors, it could be that your shipping hasn't been picked up yet by the courier or the courier has not scanned it as received.

Please allow at least 24 hours after you've received your tracking number to track your package. This gives the package time to travel from our warehouse to the shipping facility. Sometimes, it could take 48-72 hours to allow the carrier to update the online tracking system's information. We'll do our best to help you keep track your order.

My tracking says "DELIVERED," but I haven't received anything ?

If the tracking information states that your items have been delivered, but you have not received it, please check around your neighborhood in case another home received it by mistake.

The delivery vehicle has GPS that sometimes automatically updates a shipment as "delivered" prematurely. Wait another business day because the package was most likely marked as delivered accidentally and will arrive the following day.

If the parcel does not show up (an extremely rare occasion), please call the shipping carrier and file a claim. You can call the UPS, FedEx, or USPS Hotline to file a claim, or you can do it online. Your package comes insured by the USPS, FedEx, or USPS and they are liable for misdelivered or stolen property in most cases.

What do I do if my order arrives and something is wrong ?

If your order has arrived and something is wrong, please make sure you check the items that you have received against the information on your packing slip and/or your Order Confirmation Email.

If the item you ordered is listed correctly on your packing slip and/or Order Confirmation Email, but the item actually delivered is incorrect, Please contact us immediately within 24 hours.

What if my order arrives damaged ?

We're sorry if the item in your order that you have received is damaged. Please contact us immediately and provide the following information within 24 hours.

We will instruct you on the next steps.

Can I return my product ?

No. Your item is product print on demand. It's personalized for you, so you can not return your item.

Why haven't I received my confirmation email ? 

Once you have placed an order, you will normally receive your email confirming your order within a few hours.

Sometimes, the confirmation emails were marked as spam or completely blocked. Be sure to check your spam folder for emails about your order.

If after this time, you have not received your confirmation, it may be that your order has failed to process, or that the email address used on your order was incorrect. Please contact us so we can check that everything is fine with your order.

How do I use a coupon code ?

With a coupon, you're able to get a discount when you purchase products through our store. 

- Cannot be applied after you've placed an order. 

- Cannot be combined with other promotions, offers or discounts. If more than one promotion or discount offer applies to your order, we'll use the one with the greatest discount.