Privacy policy
Last updated: March 2026
At Crosfil LLC ("Crosfil", "we", "us", or "our"), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share information about you when you visit or make a purchase from crosfil.com.
1. INFORMATION WE COLLECT
When you visit our store or place an order, we may collect the following information:
- Personal identification information: name, email address, phone number, shipping address
- Payment information: credit card details (processed securely through our payment providers — we do not store your full card details)
- Order information: products purchased, order history, customization details
- Device & browsing information: IP address, browser type, pages visited, referring URLs (collected automatically via cookies)
2. HOW WE USE YOUR INFORMATION
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmation and shipping notifications
- Respond to customer service inquiries
- Improve our website and product offerings
- Send promotional emails and offers (only if you have opted in)
- Comply with legal obligations
3. HOW WE SHARE YOUR INFORMATION
We do not sell or rent your personal information to third parties. We may share your information with:
- Shipping carriers (USPS, UPS, FedEx, DHL) to fulfill and deliver your order
- Payment processors (PayPal, Stripe, Shop Pay) to securely process transactions
- Print-on-demand partners to produce your custom products
- Analytics providers (Google Analytics) to help us understand site usage
- Legal authorities if required by law
4. COOKIES
We use cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser. Note that disabling cookies may affect some site functionality.
5. DATA RETENTION
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Order records are typically retained for up to 5 years for accounting and legal purposes.
6. YOUR RIGHTS
Depending on your location, you may have the following rights:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Opt out of marketing communications at any time by clicking "unsubscribe" in any email we send
To exercise any of these rights, contact us at support@crosfil.com.
7. THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
8. CHILDREN'S PRIVACY
Our store is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
10. CONTACT US
If you have any questions about this Privacy Policy, please contact us:
Crosfil LLC
1942 Broadway, Ste 314C, Boulder CO 80302, United States
📧 support@crosfil.com
🕐 Monday – Saturday: 9 AM – 6 PM GMT-7