SHIPPING POLICY

SHIPPING CHARGES:

All orders under $100: $5.99 shipping fee (US & International)
All orders over $100: FREE SHIPPING

Please note that all our products are made-to-order. Therefore, please allow 5–7 business days for processing and packaging before your order is shipped. Additional processing time may be required during holidays and peak seasons.

SHIPPING TIMES:

DestinationEstimated DeliveryUSA7–15 business daysInternational10–15 business daysTotal (USA)12–22 business daysTotal (International)15–22 business days

TRACKING YOUR ORDER:
Once your order has been shipped, you will receive a confirmation email with your tracking number. You can also track your order anytime at Track My Order.

QUESTIONS:

1. CAN AN ORDER BE DELIVERED TO MULTIPLE ADDRESSES?
We do not offer multiple address shipping for one order. If you would like to ship to multiple addresses, please place separate orders.

2. DO YOU SHIP TO PO BOXES OR APO/FPO MILITARY ADDRESSES?
Yes, we can ship to PO boxes and APO/FPO military addresses.

3. DO I HAVE TO PAY VAT?
Items shipped internationally from the United States are shipped DDU (Delivered Duty Unpaid). We do not collect VAT. All taxes, duties, and customs fees are the responsibility of the recipient. We recommend contacting your local customs office for more information.

4. WHAT IF MY ORDER IS LOST OR DELAYED?
If your order has not arrived within the estimated delivery window, please contact us at support@crosfil.com and we will investigate immediately. We will reship or issue a full refund if your order is confirmed lost.