📦 SHIPPING POLICY

✦ MADE-TO-ORDER MODEL
Every Crosfil product is printed and stitched specifically for you after
your order is placed. This means:
- No products are pre-stocked
- No mass production overruns
- Lower environmental impact

✦ PRODUCTION TIME
All pieces: 5–8 business days
Every order is printed from scratch — your piece doesn't exist until you
order it.

✦ SHIPPING TIME (after production)
United States: 5–7 business days
Canada: 7–10 business days
United Kingdom & EU: 7–12 business days
Australia & New Zealand: 10–14 business days
Rest of World: 10–18 business days

✦ TOTAL DELIVERY ESTIMATE
United States: 10–15 business days
International: 15–25 business days depending on region

✦ SHIPPING RATES
United States: $6.00 for your first item, +$3.00 for each additional item.
International: $9.00 for your first item, +$3.00 for each additional item.
Rates are calculated automatically at checkout based on the number of
items in your order.

✦ STANDARD + INSURED SHIPPING
At checkout you can upgrade to Standard + Insured Shipping. Insured
orders are fully covered by us: if your package is lost in transit,
arrives damaged, or never shows up, we reship it free of charge or
refund you 100% — your choice, no forms, no debate. Just reply to your
order confirmation email.
Standard (uninsured) orders are handled case by case under our refund
policy.

✦ TRACKING
You'll receive a tracking number via email once your order ships, and
you can follow your package anytime on our Track Order page. Tracking
updates may take 24–72 hours to populate after dispatch, and can pause
for a few days between carrier scans — that's normal.

✦ CUSTOMS & IMPORT DUTIES
International orders may be subject to customs duties, import taxes, or
fees charged by the destination country. These charges are the
responsibility of the customer and are not included in the product price
or shipping cost. Please check your local customs regulations before
ordering.

✦ INCORRECT ADDRESSES
Please double-check your shipping address at checkout. We cannot reroute
packages after dispatch. If a package is returned to sender due to an
incorrect address, the customer is responsible for reshipping costs.

✦ LOST OR DELAYED PACKAGES
Insured Shipping orders: covered automatically — reshipped or refunded,
no questions asked.
Standard orders: if your tracking shows no movement for 10+ business
days (domestic) or 21+ business days (international), email
support@crosfil.com and we'll investigate.

— Crosfil ships worldwide.