❓ FREQUENTLY ASKED QUESTIONS

✦ ORDERING

Q: How long does it take to get my order?
A: T-shirts: production 3 days + shipping 5–7 days (US) = ~8–10 days total. Hawaiian shirts: production 3–5 days + shipping. International orders take 10–25+ days total.

Q: Can I cancel or modify my order?
A: Yes, but only within 12 hours of placing the order. After that, production begins and cancellation isn't possible.

Q: Do you offer custom designs?
A: Not at the moment. We only sell our existing collections. Sign up for our newsletter to be first to know about new drops.

Q: Will my order arrive before Halloween / Christmas / [holiday]?
A: We recommend ordering at least 3 weeks before any deadline to be safe. Production is reliable; shipping carriers during peak season are less so.

✦ PRODUCTS

Q: What size should I get?
A: All Crosfil shirts are unisex regular fit. We recommend ordering true to size. For an oversized streetwear drape, size up. Full size chart is in the product images.

Q: What fabric are your shirts made of?
A: T-shirts: 100% cotton, 230g/m² heavyweight, washed for vintage feel. Hawaiian shirts: choose from 100% cotton, rayon, or polyester at checkout.

Q: Why does my shirt look slightly different from the photo?
A: Washed garments have natural color variation. Monitors display colors differently. DTF prints have minor placement variance. These are part of the vintage handmade aesthetic — not defects.

Q: Will the print fade or crack?
A: Our DTF prints are designed to last 50+ wash cycles when cared for properly. Wash cold, inside out, no bleach, tumble dry low.

✦ SHIPPING

Q: Do you ship worldwide?
A: Yes. We ship to over 100 countries.

Q: How much is shipping?
A: Calculated at checkout based on destination. US orders often qualify for free shipping over a certain amount — check the cart for current promotions.

Q: Do I have to pay customs/import taxes?
A: International orders may incur customs duties — these are the customer's responsibility and vary by country.

Q: What if my package gets lost?
A: Email support@crosfil.com with your order number. We'll investigate with the carrier. Most "lost" packages turn up within a few days.

✦ RETURNS

Q: Can I exchange a shirt if it doesn't fit?
A: Yes! If your shirt doesn't fit properly, we offer free size exchanges. Simply email us at support@crosfil.com with your order number, and our customer support team will help you with the exchange process.

Q: Can I return a shirt if it doesn't fit?
A: Since all our products are made to order, we encourage you to check the size chart carefully before ordering. However, if the size isn't right for you, please contact us at support@crosfil.com, and we'll be happy to help arrange a free exchange.

Q: What if my shirt arrives with a defect?
A: Email support@crosfil.com within 14 days of delivery with your order number and photos of the issue. We'll offer you a free replacement OR a full refund, with no need to ship the item back.

Q: How long do refunds take?
A: Approved refunds are processed within 3–5 business days. Your bank may take an additional 5–10 days to display the credit.

✦ OTHER

Q: Where are you based?
A: Boulder, Colorado, United States. We ship worldwide via production partners.

Q: Do you have a physical store?
A: No — Crosfil is online-only.

Q: Can I wholesale or stock Crosfil in my store?
A: Email support@crosfil.com with your business info — we'll be in touch.

Q: How do I contact customer service?
A: support@crosfil.com — we respond within 24 hours (Monday–Friday).

— Still have questions? Just email us.