❓ FREQUENTLY ASKED QUESTIONS

✦ ORDERING

Q: How long does it take to get my order?
A: T-shirts: production 3 days + shipping 5–7 days (US) = ~8–10 days total. Hawaiian shirts: production 3–5 days + shipping. International orders take 10–25+ days total.

Q: Can I cancel or modify my order?
A: Yes, but only within 12 hours of placing the order. After that, production begins and cancellation isn't possible.

Q: Do you offer custom designs?
A: Not at the moment. We only sell our existing collections. Sign up for our newsletter to be first to know about new drops.

Q: Will my order arrive before Halloween / Christmas / [holiday]?
A: We recommend ordering at least 3 weeks before any deadline to be safe. Production is reliable; shipping carriers during peak season are less so.

✦ PRODUCTS

Q: What size should I get?
A: All Crosfil shirts are unisex regular fit. We recommend ordering true to size. For an oversized streetwear drape, size up. Full size chart is in the product images.

Q: What fabric are your shirts made of?
A: T-shirts: 100% cotton, 230g/m² heavyweight, washed for vintage feel. Hawaiian shirts: choose from 100% cotton, rayon, or polyester at checkout.

Q: Why does my shirt look slightly different from the photo?
A: Washed garments have natural color variation. Monitors display colors differently. DTF prints have minor placement variance. These are part of the vintage handmade aesthetic — not defects.

Q: Will the print fade or crack?
A: Our DTF prints are designed to last 50+ wash cycles when cared for properly. Wash cold, inside out, no bleach, tumble dry low.

✦ SHIPPING

Q: Do you ship worldwide?
A: Yes. We ship to over 100 countries.

Q: How much is shipping?
A: Calculated at checkout based on destination. US orders often qualify for free shipping over a certain amount — check the cart for current promotions.

Q: Do I have to pay customs/import taxes?
A: International orders may incur customs duties — these are the customer's responsibility and vary by country.

Q: What if my package gets lost?
A: Email support@crosfil.com with your order number. We'll investigate with the carrier. Most "lost" packages turn up within a few days.

✦ RETURNS

Q: Can I return a shirt if it doesn't fit?
A: Unfortunately no — all products are made-to-order. Please check the size chart carefully before ordering.

Q: What if my shirt arrives with a defect?
A: Email support@crosfil.com within 14 days of delivery with photos. We'll send a free replacement OR full refund — no need to ship the item back.

Q: How long do refunds take?
A: Approved refunds are processed within 3–5 business days. Your bank may take an additional 5–10 days to display the credit.

✦ OTHER

Q: Where are you based?
A: Boulder, Colorado, United States. We ship worldwide via production partners.

Q: Do you have a physical store?
A: No — Crosfil is online-only.

Q: Can I wholesale or stock Crosfil in my store?
A: Email support@crosfil.com with your business info — we'll be in touch.

Q: How do I contact customer service?
A: support@crosfil.com — we respond within 24 hours (Monday–Friday).

— Still have questions? Just email us.