FREQUENTLY ASKED QUESTIONS

ORDERING

What payment methods are accepted?
We accept PayPal, Credit/Debit Card, Apple Pay, Google Pay, Shop Pay, and Venmo.

How do I use a coupon code?
Enter your coupon code at checkout to receive a discount. Please note:

• Coupon codes cannot be applied after an order has been placed
• Coupon codes cannot be combined with other promotions or discounts
• If multiple discounts apply, we will automatically use the one with the greatest value

Can I cancel or modify my order after payment?
⚠️ You have 2 hours after placing your order to make any changes or cancellations. Please contact us immediately at support@crosfil.com. After 2 hours, your order will already be in production and cannot be changed or cancelled.

PROCESSING & SHIPPING

How long does it take to process my order?
All our products are custom made-to-order. Please allow 5–7 business days for processing, quality check, and packaging before your order ships. Additional processing time may be required during holidays and peak seasons.

How long will it take to receive my order?

DestinationShipping TimeTotal Estimated DeliveryUSA7–15 business days12–22 business daysInternational10–15 business days15–22 business days

Please note that factors such as weather, customs clearance, or carrier delays may affect delivery times.

What shipping carriers do you use?
We ship from warehouses throughout the United States using a network of carriers including USPS, UPS, FedEx, and DHL depending on your location and order.

How much does shipping cost?

• Orders under $100: $5.99 flat rate (US & International)
• Orders over $100: FREE shipping

For full details, visit our Shipping Policy.

TRACKING

Where can I find my order number and tracking number?
Your order confirmation email will be sent within a few hours of placing your order. Once your order ships, you will receive a separate email with your tracking number. Please check your spam folder if you don't see it in your inbox.

Why isn't my tracking number working?
Please allow 24–72 hours after receiving your tracking number for the carrier to update their system. If your tracking still shows no information after 72 hours, please contact us at support@crosfil.com.

My tracking says "DELIVERED" but I haven't received anything. What should I do?
First, check around your property and with neighbors in case it was left in an unexpected spot. Carriers sometimes mark packages as delivered prematurely — please wait one additional business day.

If your package still hasn't arrived, contact the shipping carrier directly to file a claim (USPS, UPS, FedEx, or DHL). Your package is insured and the carrier is liable for misdelivered or stolen packages in most cases. You can also reach us at support@crosfil.com for further assistance.

ISSUES WITH YOUR ORDER

What do I do if my order arrives and something is wrong?
Please check your items against your Order Confirmation Email. If the wrong item was delivered, contact us at support@crosfil.com within 24 hours of receiving your order with:

• A clear photo of the item received
• Your order number
• A brief description of the issue

We will make it right as quickly as possible.

What if my order arrives damaged or with poor print quality?
We're sorry to hear that! Please contact us at support@crosfil.com within 24 hours of receiving your order and include:

• A clear photo of the damaged item
• Your order number
• A brief description of the issue

Depending on the situation, we will send you a replacement order or issue a full refund.

Can I return my product?
Because every product is custom made-to-order, we do not accept returns. However, if you are not satisfied with your order, please contact us at support@crosfil.com within 14 days of receiving your order and we will work with you to find the best solution — whether that's a replacement or a refund.

For full details, visit our Refund Policy.

Still have questions?
Contact us at 📧 support@crosfil.com — we're available Monday–Saturday, 9 AM–6 PM GMT-7 and will get back to you as soon as possible.